BPUB is working to identify customer-owned water service lines containing lead material as part of a new program required by the U.S. Environmental Protection Agency (EPA). If you've received a letter from us, we need your help identifying the type of pipe that brings water to your home. This is important for ensuring the safety of your drinking water.
Quick Actions
Understanding the Lead and Copper Rule
The Lead and Copper Rule (LCR) is a regulation designed to limit the levels of lead and copper in public water systems. Lead exposure can cause serious health issues, especially for children and pregnant women.
The rule requires water systems to:
- Identify and inventory water service lines
- Replace lead pipes
- Take steps to reduce exposure if action levels are exceeded
EPA Resources:
Customer Notifications
If our records identify your home as having an UNKNOWN service line material, it means we couldn't determine the type of pipe that supplies water to your home, and it's possible it could contain lead.
Available in Multiple Languages:
- English: Initial Customer Notification
- Spanish: Notificación Inicial al Cliente
Frequently Asked Questions
Contact Lead and Copper Rule Program
Call us with questions regarding our lead service line inventory or to verify your service line material.
Lead and Copper Rule Program Phone: (956) 983-6160 Hours: Monday-Friday, 8:00 AM - 5:00 PM
General Water Quality Questions Phone: (956) 983-6100
Submit Service Line InformationOnline Reporting Form
Additional Resources
- EPA Lead Information - Federal guidance on lead in drinking water
- Consumer Confidence Report - Annual water quality testing results
- Water Quality Guide - Troubleshooting water quality concerns
