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BPUB

Accessibility Statement

BPUB is committed to providing a website that is accessible to people of all abilities, in conformance with WCAG 2.1 Level AA and the ADA Title II Web Accessibility Rule.

Our commitment

The Brownsville Public Utilities Board (BPUB) is committed to ensuring that our website and the digital services we provide are accessible to all members of our community, including people with disabilities. We work continuously to improve the accessibility of our website to reach the broadest possible audience.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

This commitment supports BPUB's obligations under the ADA Title II Web Accessibility Rule, with which all state and local government entities must comply by April 26, 2027.

Date of last review

The most recent accessibility review of this website was completed on April 27, 2026. We review accessibility on an ongoing basis as new content and features are added.

Known limitations

While we strive for full WCAG 2.1 AA conformance, we are aware of the following areas that may not yet fully meet the standard. We are actively working to address them:

  • Third-party embedded tools. Our website integrates with vendor-provided systems including the customer billing portal, online forms, the meetings portal, and embedded video. We have engaged each vendor and are tracking their conformance commitments. While these are remediated, customers who experience barriers can use the alternatives listed below.
  • Document accessibility. Some PDF documents in our online library predate our current accessibility standards. We are remediating documents on a rolling basis. If you encounter a document that is not accessible to you, please contact us using the methods below and we will provide an accessible alternative as quickly as possible.
  • Live grid status data. Visualizations of real-time grid and reservoir data are accompanied by text equivalents wherever possible.

Alternatives and accommodations

If you cannot access information or complete a transaction on our website because of a disability, BPUB will provide the same service through an alternative method:

  • Pay your bill by phone: call +1-956-983-6121 during customer service hours (Monday–Friday, 8 AM–5 PM).
  • Pay in person: visit our main office.
  • Report an outage by phone: call +1-956-983-6300 at any time, 24/7.
  • Request a document or form in an accessible format: contact us using the information below.

Reporting accessibility barriers

We welcome your feedback on the accessibility of this website. If you encounter a barrier, please contact us so we can address it:

  • Email: websitefeedback@brownsville-pub.com
  • Phone: +1-956-983-6121 (Monday–Friday, 8 AM–5 PM)
  • Mail: Brownsville Public Utilities Board, ATTN: Accessibility, 1425 Robinhood Drive, Brownsville, TX 78521

When reporting a barrier, please include:

  1. The page or feature where you encountered the issue (a URL is helpful).
  2. A brief description of the problem.
  3. The assistive technology you were using, if any (screen reader, magnifier, voice control, etc.).
  4. Your contact information so we can follow up.

We aim to respond to accessibility feedback within 5 business days.

Formal complaints

If you would like to file a formal complaint regarding the accessibility of this website, you may contact the City of Brownsville's ADA Coordinator. You also have the right to file a complaint with the U.S. Department of Justice under Title II of the Americans with Disabilities Act.

Standards and assessment approach

This website's conformance with WCAG 2.1 Level AA is assessed through a combination of:

  • Automated scanning using axe-core in our development environment.
  • Manual testing with keyboard navigation and screen readers (VoiceOver, NVDA).
  • Periodic third-party accessibility audits.
  • Code review against WCAG success criteria during development.

Our accessibility audit findings and remediation plan are tracked internally and updated as work progresses.

Compatibility with browsers and assistive technology

This website is designed to be compatible with the following:

  • Browsers: the two most recent versions of Chrome, Edge, Firefox, and Safari.
  • Screen readers: VoiceOver (macOS, iOS), NVDA (Windows), JAWS (Windows), TalkBack (Android).
  • Operating systems: macOS 12+, Windows 10+, iOS 15+, Android 12+.

If you use a different combination and encounter problems, please report them using the contact information above.