Customer Service
BPUB Main Number:
- Phone: (956) 983-6100
- Fax: (956) 214-4001
- Customer Service: (956) 983-6121
- Report an outage: (956) 983-6300
Office Hours:
- Main Lobby: Monday through Friday, from 8:00 a.m. to 5:00 p.m. by appointment only
- Drive-Up: Monday through Friday, from 8:00 a.m. - 5:00 p.m.
- Call Center: Monday thru Friday, 8 a.m. to 5:00 p.m, Phone: (956) 983-6121 Toll-free: 1-800-869-2922 Email: customerservice@brownsville-pub.com
Communication & Public Relations / Outreach
BPUB's Communication & Public Relations Department is available to answer questions from the media and arrange interviews with the BPUB utility experts.
Phone: (956) 983-6247 Email: publicrelations@brownsville-pub.com
Read the latest news releaseView media resources, including photos and videos
To request participation in an event, email our Public Relations team at publicrelations@brownsville-pub.com.
Financial Assistance Programs
BPUB Assistance programs provide financial assistance with your utility bill. Local service agencies administer the various programs on our behalf. Online: Contact one of these social service agencies to apply for assistance
Key Accounts & Commercial Development
Key Account Representatives are available to give commercial customers a detailed analysis of energy usage and a breakdown of their charges. Phone: (956) 983-6712 Email: businessdevelopment@brownsville-pub.com
Open Records Request
All information created, received or maintained by or for the Brownsville Public Utilities Board (BPUB) is public information and is available to the public during normal business hours unless excepted from disclosure. Online: Complete a public information request
Real Estate
If you have any questions about real estate acquisition, including fee simple acquisition, right-of-way acquisition, utility easements acquisition, abandonment of easements, encroachment licenses, water rights purchases, and other related matters, please feel free to contact our Real Estate Department. Email: Jalfaro@brownsville-pub.com For ownership information about any property within Cameron County, please visit the online services section of www.cameroncad.org.
Website Feedback
Report problems or provide comments about any of BPUB's websites. Email: websitefeedback@brownsville-pub.com
Energy Efficiency & Rebate Programs
BPUB offers rebates for residential and commercial customers who decide to GoGreen. Online: Learn more about BPUB's GoGreen Rebates Phone: 956-983-6282 Email: gogreen@brownsville-pub.com
Electric Services
To utilize BPUB services, customers may need to comply with BPUB's electrical standards. Before making any purchases or commencing construction, customers should contact a BPUB Electrical Engineering Department. Online: BPUB's electrical standards Phone: (956) 983-6220 Report an Outage or Service Issue Online: Report an Issue Phone: (956) 983-6300
Water/Wastewater Services
Cross Connection & Backflow: Information regarding the Cross-connection and Backflow Prevention Program Phone: (956) 983-6355 Email: crossconnectioncontrol@brownsville-pub.com
Pretreatment: Online: Learn more about BPUB's pretreatment program Phone: (956) 983-6510
Garbage Service Issues
For issues with the garbage, call the city's Help Center 956-546-4357 or submit an online ticket.
Drainage Issues
For issues with the drainage, call the city's Help Center 956-546-4357 or submit an online ticket.