Last updated: June 9, 2026
This Privacy Policy explains how the Brownsville Public Utilities Board ("BPUB," "we," "us," or "our") collects, uses, and discloses personal and anonymous information through our website, the BPUB Assist application, and related digital services (collectively, the "Service"). By using the Service, you agree to this Privacy Policy and our Terms of Use.
Your consent
By accessing or using the Service, you consent to the collection, use, and disclosure of your information as described in this Policy. Your information may be processed in countries where data protection laws may be less stringent than those in your jurisdiction.
Children's privacy
The Service is not intended for children under 13, and children under 13 may not use it. If we learn that we have collected information from a child under 13, we will delete it. We recommend that minors between the ages of 13 and 18 obtain a parent or guardian's permission before submitting any information.
Information we collect
Information you provide
We collect information you voluntarily submit, which may include your name, email address, password, demographic information, payment information, and any content you add to your profile. We may also receive information from connected social networks or third-party partners when you choose to link them.
Email and feedback
When you send us an email or feedback, we collect the contents of that message and your email address. If you use a feature that sends a notification to a friend, we may use and display your name and email address in that notification.
Information collected through technology
When you use the Service, we automatically collect certain technical information, such as your IP address, browser type, operating system, the pages you visit, and the dates and times of your visits. We use cookies and similar technologies to operate and improve the Service. You can remove persistent cookies by following the instructions in your browser's help file, though some features of the Service may not function properly without them.
How we use and share information
We generally do not sell or share your personal information with third parties without your authorization. We use the information we collect to:
- Provide, operate, and maintain the Service;
- Process payments and respond to your requests;
- Communicate with you about your account and our services; and
- Improve and personalize the Service.
We may share information with third-party service providers who perform functions on our behalf — such as email delivery, payment processing, analytics, and customer support. These providers are contractually restricted from using your information for any purpose other than providing services to BPUB. We may also disclose information when required by law or to protect the rights, property, or safety of BPUB, our customers, or the public.
Publicly posted information
Any information you post to areas of the Service available to other members of the public may be viewed, collected, and used by others. BPUB has no obligation with respect to information you choose to make public.
Third-party sites and advertising
The Service may link to or interact with websites and services operated by third parties. We are not responsible for the privacy practices of those parties. This Policy applies solely to information collected by BPUB through the Service.
Your choices
You may opt out of promotional communications by following the unsubscribe instructions included in those messages. You may review and update your profile information at any time, and you may request deletion of your information by contacting us at the address below. Please note that we may be required to retain certain information to comply with legal obligations.
Feedback
Any comments, suggestions, or feedback you provide may be used by BPUB for any purpose without association to your personal information and become the property of BPUB.
Security
We use industry-standard administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to this Policy
This Privacy Policy is subject to revision at our discretion. If we make material changes, we will post an alert on this page. Your continued use of the Service after any change indicates your acceptance of the updated Policy.
Contact us
If you have questions about this Privacy Policy or your information, please contact us:
- Email: websitefeedback@brownsville-pub.com
- Phone: +1-956-983-6121 (Monday–Friday, 8 AM–5 PM)
- Mail: Brownsville Public Utilities Board, 1425 Robinhood Drive, Brownsville, TX 78521