The guide below will walk you through and answer common questions on charges, your utility consumption and additional fees associated with your bill.
Page 1 — Account, summary, history, payment stub
- Account and billing information: Provides a complete financial overview at a glance. Use this section to quickly see your previous balance, payments made, any adjustments, and your current amount due.
- Billing Summary: Breaks down your charges by each utility service. Use this section to see exactly how much you're paying for Electric, Water, Wastewater, and City fees separately.
- Billing History: Shows your usage patterns and provides customer service contact information. Use the 12-month graph to compare current usage with past months and identify seasonal trends or unusual spikes.
- Payment Stub: Serves as your payment processing tool and deadline reminder. Use this detachable section when mailing payments to ensure proper account crediting. It shows your due date, late penalty amount, and payment instructions.
Pages 3–4 — Service details, usage history, and city fees
- Electric Service Meter Details: Shows your meter information and usage calculation. Use this section to verify your actual meter readings and understand how your consumption is calculated. The "Estimated: No" confirms your bill is based on an actual meter reading, not an estimate.
- Description and Charges Breakdown: Itemizes each component of your electric bill for complete transparency. Use this section to understand what you're paying for.
- Electric Consumption History and Usage Analysis: Provides usage trends and cost analysis to help manage your energy consumption. Use the 12-month bar graph to compare current usage with previous months and identify seasonal patterns.
- Water & Wastewater Meter Details: Confirms actual meter readings and total water usage for billing, marked as "Estimated" only if no meter read was obtained.
- Water & Wastewater Charges: Breaks down service charges and tiered usage rates for both water and wastewater, plus any additional fees.
- Water Consumption History: Displays a 12-month usage graph and table to highlight trends and compare current usage with your average.
- City of Brownsville Fees: Lists municipal service fees and taxes collected by BPUB for the City, with contact information for city departments. Learn more about city fees.